Optimus is an advanced Call Center solution designed specifically for small and medium call centers. Drawing on Aspire's
many years worth of experience setting up call centers, Optimus includes all the main features required for a call center solution:
queue management, historical reports and real-time monitoring. Enabling full integration to the customers' database and CRM via
ODBC and screen pop up integration, optimus offers full CTI functionality for a very attractive price.
Optimus is available in any language supported by Windows. There is no installation required in the Agents' PCs.
You can get your Call Center up and running with Optimus in about an hour (get the Optimus Quickstart Guide
here). The result is a Call Center software that fits the SMB market perfectly - giving
the Call Center managers all they want and only what they want - without overly complicated features and with no hassle setting up
their preferences.
Optimus offers an advanced yet simple-to-use call handling engine, allowing you to decide where calls will go and when. Defining
routing rules is easy and intuitive, using the information available on the call - who is calling (CLID) and what is the number they
dialed to get there (DNIS). Throw into the mix the information regarding that particular customer from your CRM database, and
it's all you need to answer all your calls when you want to, and how you want to.
Optimus arrives with a complete set of real time screens and historical reports. You can find there everything you need for efficient
and effective management of your Call Center, your queues and your agents. reports offer top-down and bottom-up views, enabling
you to make the best of the available information.
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