Optimus call center

Optimus is a Call Center and phone service software solution, designed and developed for small and medium Call Centers. Optimus is based on many years' experience in the Call Center world, and brings qualities formerly available only from very expensive and "heavy" platforms. Optimus offers:

• Intelligent call routing and queue management
• Skill Based Routing
• Real Time Monitoring & Control
• Comprehensive historical reports suite
• CRM & ERP integration included
• IVR & Recording options

Optimus is intended for small and medium call centers, where changes need to be made "on the fly" and without special training. The product is designed to allow any supervisor-privileged user to make changes to rules simply and easily, without having to rely on IT personnel.

Optimus is web-based, and requires no installation on the users' PC. The product supports any local language needed "across the board", and you can have your IVR speaking your local language with a single click of the mouse.
Optimus offers the Call Center supervisor and manager everything they need – and only what they need - supporting decisions and driving everybody towards a more efficient way of doing business and handling calls. Optimus brings to the manager's desktop all the information needed for them to manage – without being lost in too many screens and reports.