Call Center integration is the key factor in achieving a working, efficient call center with effective functionality and proper response times. All major Call Center platforms support integration and customization by developer partners. Aspire is a leading integrator for call center platforms from Avaya (including the former Nortel product line), Cisco and Alcatel.
Call Center integration is the art of combining your organizations' business rules with the abilities supplied by the CTI / IVR / Call Center platform. You can cause VIP callers to be answered first, play customer-specific announcements according to information stored in your CRM and ERP, and present management with integrated reports showing data from all systems combined.
Aspires' experience in this field is the result of over ten years of integrating CTI systems of all kinds in various environments. We offer a tailor-made suite to the customer, adjusting our solutions to fit its needs perfectly. Integrating systems – across environments, platforms and different operating systems is our stock in trade – and there is no such thing as "impossible".
