customers & references

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  Academic Studies Center - Darby University Extension in Israel

  The Academic Studies Center is the Darby University extension in Israel. Aspire implemented Avaya based CTI for database integration, screen pop-up solutions for multiple CRM's, and deployed the Aspire DialTone Dialer for predictive and progressive dialing.

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  Matan Health Care

  Call Center for this Health Care company

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  The Israeli Lottery (Mif'al Ha'pais)

  Call Center setup based on Avaya infrastructure.

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  Clal Insurance

  Integration in the call center for one of the major insurance companies in Israel. Integrating Cisco IPCC with CA help desk software, customized real time screens and reports, database integration and a BI data warehouse.

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  RSSD

  call center including CRM and dialer integration for this cellular franchise holder in the Arab sector.

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  Givataim Municipality

  Municipal Call Center (106) for the city of Giva'tayim, including a recording solution and CRM intergraion. Call handling capabilities were tripled (with no additional manpower) according to the call center manager.

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  Moked Emun

  A full call center solution (orders, support, help desk, emergency) for the largest security company in Israel

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  Omnitech

  Help desk call center for one of the largest IT support companies in Israel, part of the Malam Group

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  Israel Airports Authority

  Two major projects including call routing and major IVR project, including takeoffs & landings information and a complete management system for the IVR (MPS500).

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  M.M.S.I

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  Ashkelon Municipality

  Aspire delivered screen pop up integraion with the CRM used in the emergency call center for the municipality.

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  Perfect

  Call center for this investment house

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  Iberia

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  Tel Aviv Municipality

  Call Center integration in the largest municipality in Israel, including customized reports, BI data warehouse, outbound dialer and special IVR developments.

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  Ort Braude

  call center for this education network