Aspire Advanced Solutions

Reporting

Historical and Statistical reports are the main tool for evaluating and managing your call center activities. Optimus boasts a complete reports suite, offering both detailed and summarized views of your call center.

Optimus monitors and records all activities in the call center - from the single agent level, through the group and queue levels, and up to the entire call center. This way, you may analyze and understand what's going on from several angles.

The various reports included with Optimus are the result of actual on-the-ground experience and customer requests. All reports provide some aspect of activity or management beneficial to your call center.

Optimus covers all aspects of your activities - inbound and outbound calls, agent break times, abandoned calls, average call times and waiting times, and much more.

You can also export all reports to MS-EXCEL at the click of a mouse - and use Excel's tools to analyze them further, save them to your hard drive, and so on.

Here are some examples from Optimus' rich report suite:

Agent Performance Analysis:

Dialed Calls List, internal and external (by agent or general):

Answered Calls Thresholds:

All reports are available in MS-Excel:

What's your favorite report? write to us requesting new reports and we'll include them in the next version of Optimus!

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